Refund Policy
Effective Date: 01 June, 2024
At ProEdu Care, we strive to provide high-quality educational content and services to our users. We understand that sometimes our services may not meet your expectations. This refund policy outlines the conditions under which refunds may be requested and granted.
1. Eligibility for Refunds
Refunds may be granted under the following circumstances:
(i) Technical Issues: If you experience technical difficulties that prevent you from accessing or using our services, and we are unable to resolve the issue within a reasonable timeframe.
(ii) Incorrect Charges: If you were charged incorrectly or for a service you did not purchase.
(iii) Service Not as Described: If the service you purchased significantly differs from the description provided on our website.
2. Non-Refundable Situations
Refunds will not be granted in the following cases:
(i) Change of Mind: If you change your mind after purchasing a service.
(ii) Partial Use: If you have partially used the service.
(iii) Non-Compliance: If you fail to comply with our terms and conditions or engage in prohibited activities.
3. Refund Request Process
To request a refund, please follow these steps:
(i) Contact Support: Email our customer support team at info@proeducare.com with your order details and a detailed explanation of your refund request.
(ii) Provide Proof: Include any relevant evidence to support your claim, such as screenshots, receipts, or error messages.
(iii) Submit Request: Ensure that your refund request is submitted within 14 days of the purchase date.
4. Processing Time
Once we receive your refund request, we will review it and respond within 5 business days. If your request is approved, we will process the refund within 10 business days. The refund will be credited to the original payment method used for the purchase.
5. Partial Refunds
In certain cases, we may offer partial refunds based on the extent of service usage or the nature of the issue.
6. Contact Information
If you have any questions about our refund policy, please contact us:
Email: info@proeducare.com
Phone: +880 1912 027073
Address: 158/27, Boalia, Kazla,
Rajshahi-6204,
Bangladesh
7. Changes to the Refund Policy
We reserve the right to modify this refund policy at any time. Any changes will be posted on this page and will become effective immediately upon posting. It is your responsibility to review this policy periodically.
Thank you for choosing ProEdu Care. We are committed to ensuring your satisfaction with our services.
